Refund and Cancellation Policy
Refund Policy
Thank you for choosing OnlineBano for your digital marketing needs. We strive to provide excellent services to our clients. However, we understand that circumstances may arise where you need to request a refund.
Eligibility for Refund
Digital Products and Services: Due to the nature of digital marketing services, refunds will be considered on a case-by-case basis. We will assess refund requests for digital products or services that do not meet the specifications outlined in the agreement or if there are significant issues that prevent the successful delivery of the service.
Service Disruptions: If there is a significant disruption in our services that cannot be resolved within a reasonable time frame, you may be eligible for a refund for the disrupted period.
How to Request a Refund
To request a refund, please contact our customer support team at support@onlinebano.com with the subject line “Refund Request.” Include your name, order number, and a detailed explanation of the reasons for your refund request. We will review your request and get back to you as soon as possible.
Refund Process
If your refund request is approved, the refund will be processed using the same payment method used for the original purchase. Refunds may take 5-10 business days to appear in your account.
Cancellation Policy
Service Cancellation
- Digital Marketing Services: You may cancel your digital marketing services with OnlineBano at any time. However, cancellation does not guarantee a refund, and any fees paid for services rendered up to the cancellation date are non-refundable.
How to Cancel Services
To cancel your services, please send an email to cancellations@onlinebano.com with the subject line “Service Cancellation.” Include your name, account information, and the services you wish to cancel. Our team will process your cancellation request and provide further instructions if necessary.
Changes to Services
OnlineBano reserves the right to modify, suspend, or discontinue any part of our services at any time. In such cases, we will notify clients in advance and work to provide suitable alternatives or refunds as applicable.
